8:00 am
BREAKFAST & REGISTRATION
Sunroom
9:00 am
OPENING REMARKS
Theatre
9:15 am
KEYNOTE SPEAKER – LEARNING FROM USER RESEARCH WAR STORIES
Steve Portigal, Portigal Consulting
Theatre
10:05 am
EMBRACING DESIGN ETHNOGRAPHY
David Peter Simon, Atlassian
Theatre
10:35 am
COFFEE BREAK
Theatre Foyer
11:05 am
MICROETHNOGRAPHY: A UX RESEARCH METHOD FOR NEXT WAVE TECHNOLOGY
Siri Mehus, Blink UX
Eryn Whitworth, University of Texas
Theatre
11:40 am
NOTE FROM OUR PREMIUM SPONSOR
Microsoft
Theatre
12:15 pm
LUNCH
Theatre Foyer
1:30 pm
NOTE FROM OUR PREMIUM SPONSOR
Shopify
Theatre
1:50 pm
EMOTIONAL INSIGHTS FROM MYSTERY SHOPPING AND ROLE PLAY
Kevin Drinkwater, Jfive
Dave Robertson, Mistri Consulting
Theatre
2:25 pm
ACADEMIC LIGHTNING TALKS
Cristina Conati, UBC
Parmit Chilana, SFU
Bernie Garrett, UBC
Joanna McGrenere, UBC
William Odom, SFU
Dongwook Yoon, UBC
Theatre
3:35 pm
COFFEE BREAK AND TALK TO ACADEMICS
Theatre Foyer
4:05 pm
NOTE FROM OUR PREMIUM SPONSOR
Elynn Lorimer, Niiu Digital
Theatre
4:20 pm
UNPACKING IMPACT
Paula Bach, Microsoft
Joe Munko, Microsoft
Theatre
4:55 pm
CLOSING ADDRESS
Elynn Lorimer, Niiu Digital
Theatre
4:55 pm
RECEPTION – WINE, BEER AND APPETIZERS
Plaza Level